What Should I Do If My Order Arrives Damaged or Incorrect?Updated a month ago

At Miniml, we do our best to ensure your order arrives in perfect condition, but if you receive a damaged item or experience a delivery issue, we’re here to help.

What to Do If Your Order Arrives Damaged

If your order arrives damaged, please follow these steps:

• Take Photos – Snap clear pictures of the damaged item(s) and the packaging, including any external damage to the box.
• Contact Us – Email our customer service team with your order number, photos, and a brief description of the issue.
• Resolution Options – We’ll assess the situation and offer a suitable resolution, which may include a replacement, refund, or gift card.

What to Do If You’ve Received the Wrong Product

If you’ve received an incorrect item in your order, we’re happy to get it sorted for you. Please follow these steps:

1. Check Your Order Confirmation – Double-check your order confirmation email to ensure the item you received differs from what you ordered.
2. Take Photos – Please take clear photos of the incorrect item(s) you received, along with any labels on the packaging.
3. Contact Us – Email our customer service team with your order number, the photos, and details of the incorrect item.
4. Resolution Options – We’ll arrange to send out the correct item as soon as possible. If needed, we’ll provide instructions on returning the incorrect product.

Courier Claims and Timeframes

For lost or damaged parcels, we work with our couriers to resolve the issue as quickly as possible. Please note:

• Yodel claims must be raised within 14 days from the first scan of the parcel.
• Royal Mail claims must be raised within 3 months.
• FedEx claims but be reporting within 21 days. 

Our Commitment to You:

We know delivery issues can be frustrating, and we appreciate your patience while we work to resolve them. If there’s anything else we can do to help, don’t hesitate to reach out.